Legal Redliner L.L.C.
§ E.1 Effective: March 1, 2026 · Last Updated: March 21, 2026

Terms of Service & End User License Agreement

The Short Version We know legal documents aren't anyone's idea of a good time. We've written this agreement in plain language so you can actually understand what you're agreeing to. That said, this is still a legally binding contract between you and us — so please take a few minutes to read it. The headings are there to help you navigate but they are not binding; the language below them is what counts.
Important Notice This Agreement contains a mandatory arbitration provision and a class-action waiver in Section 22 that affect your legal rights. Please read them carefully. By using the Software, you agree to resolve disputes through individual binding arbitration rather than in court, and you waive your right to participate in class actions or class arbitrations.

1. Welcome

Welcome to Legal Redliner (the "Service"), a cloud-based contract redlining platform and companion Microsoft Word add-in operated by Legal Redliner L.L.C. ("we," "us," or "our"), a Colorado limited liability company.

This Terms of Service and End User License Agreement ("Agreement") is a legal contract between you — whether you're an individual or acting on behalf of an organization — and us. It governs your use of two things:

  1. The Service — our cloud-based contract redlining platform, including the website, APIs, and documentation (covered in Part A); and
  2. The Add-in — our Microsoft Word add-in that you install locally and that interfaces with the Service (covered in Part B).

Part C covers the legal terms that apply to both.

2. Accepting This Agreement

By creating an account, clicking "I Agree," installing the Add-in, or otherwise accessing or using the Service, you confirm that:

  1. You have read and understand this Agreement;
  2. You agree to be legally bound by its terms;
  3. You are at least 18 years old (or the age of majority in your jurisdiction); and
  4. If you are accepting on behalf of an organization, you have the authority to bind that organization to these terms.

If you do not agree to this Agreement, do not use the Service or install the Add-in.

3. Key Definitions

Throughout this Agreement, the following terms have specific meanings:

4. Changes to This Agreement

We may update this Agreement from time to time. When we make material changes, we'll notify you at least 30 days before they take effect by posting the revised terms on this page. It is your responsibility to check this page regularly to see if changes have occurred.

If you continue using the Software after the updated terms take effect, you're agreeing to the changes. If you disagree, you may cancel your subscription before the new terms become effective.

6. Access & Service License

Subject to your compliance with this Agreement and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your Subscription Term, solely for your internal business or personal purposes.

To be clear: this is a right to use the Service, not a sale of software. You're accessing our platform over the internet — we're not handing you a copy of our code. We retain all ownership of the Service, including all intellectual property rights.

7. Your Account

To use the Service, you must create an Account. You agree to:

  1. Provide accurate and complete registration information;
  2. Keep your login credentials confidential;
  3. Notify us promptly if you suspect unauthorized access to your Account; and
  4. Accept responsibility for all activity that occurs under your Account.

We reserve the right to suspend or terminate Accounts that violate this Agreement or that we reasonably believe have been compromised.

8. Payment & Billing

If the Service requires a paid subscription:

  1. Fees. You agree to pay all fees specified at the time of purchase. All fees are in U.S. dollars unless otherwise stated.
  2. Automatic Renewal & Cancellation. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each billing period (monthly or annual, as selected) at the then-current rate, and your payment method will be charged, unless you cancel before the renewal date. For annual subscriptions, we will send you a renewal reminder by email between 25 and 40 days before each renewal date. You may cancel at any time through your Account dashboard (a one-step online cancellation link is available on the Dashboard page) or by contacting us at support@legalredliner.com. Cancellation takes effect at the end of your current paid billing period; no prorated refunds are provided (see Section 8(d)). Upon enrollment, you will receive a written acknowledgment of these automatic renewal terms, your cancellation rights, and instructions for cancellation, sent to your Account email address.
  3. Price changes. We may adjust pricing with at least 30 days' notice sent to your Account email address before your next renewal date. If you do not wish to accept the new pricing, you may cancel your subscription before the renewal date pursuant to Section 8(b), and you will not be charged the new rate. If you do not cancel before the renewal date, your continued subscription constitutes acceptance of the new pricing.
  4. Refunds. All fees are non-refundable. No refunds, credits, or reimbursements will be issued for any reason, including but not limited to: partial use of a billing period, downgrade to a lower-tier plan, unused contract review credits, one-time contract pack purchases, or voluntary cancellation before the end of a billing period. When you cancel a subscription pursuant to Section 21, you retain access through the end of your current paid billing period, but no prorated refund will be provided for the remaining portion of that period. By subscribing or purchasing, you acknowledge and agree to this no-refund policy.
  5. Taxes. You are responsible for all applicable taxes. If we are required to collect taxes, they will be added to your invoice.

9. Your Data & Privacy

You own your data. We do not claim ownership of any content you upload, create, or store through the Software.

You grant us a limited license to host, process, transmit, and display Your Data solely as necessary to operate the Service and provide support. This license ends when you delete Your Data or terminate your Account.

Our collection and use of personal information is governed by our Privacy Policy.

AI Processing of Your Data

When you initiate a contract review, the text content of your active Word document is transmitted to a third-party artificial intelligence provider for analysis. You acknowledge and consent to this transmission each time you click "Review." No document content is sent automatically or in the background. For details on which AI providers are used and how your data is handled, please review our Privacy Policy.

Security

We implement commercially reasonable technical and organizational measures to protect Your Data. However, no system is perfectly secure, and we cannot guarantee absolute security.

10. Restrictions on Use

You agree not to (and not to permit any third party to):

  1. Use the Software for any unlawful purpose or in violation of any applicable law or regulation;
  2. Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Software;
  3. Copy, modify, create derivative works of, or distribute the Software except as expressly permitted;
  4. Sell, resell, sublicense, rent, or lease access to the Software to any third party;
  5. Interfere with, disrupt, or overburden the Service's infrastructure;
  6. Circumvent any security measures, authentication mechanisms, or usage limitations;
  7. Use the Software to develop a competing product or service; or
  8. Use automated tools (bots, scrapers, crawlers) to access the Service except through our published APIs.

11. Availability & Support

We will use commercially reasonable efforts to maintain the availability of the Service. However, the Service may be subject to scheduled maintenance, unplanned outages, or interruptions due to factors beyond our control, including third-party AI provider availability.

Support is available through our support page.

12. Add-in License Grant

Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Add-in on device(s) you own or control, solely in connection with your authorized use of the Service.

This license is personal to you (or your organization, if applicable). You may install the Add-in on a reasonable number of devices, provided each installation is authenticated with a valid Account.

This is a license, not a sale. We retain all right, title, and interest in the Add-in, including all copies, modifications, and derivative works. Nothing in this Agreement transfers any ownership of the Add-in to you.

13. Add-in Restrictions

In addition to the general restrictions in Section 10, you specifically agree not to:

  1. Distribute, publish, or make the Add-in available to anyone who does not have their own valid Account;
  2. Remove, alter, or obscure any proprietary notices, labels, or marks on the Add-in;
  3. Use the Add-in independently of the Service or attempt to bypass the requirement for a valid Service subscription; or
  4. Use the Add-in in any Microsoft Office environment or configuration not officially supported by us.

14. Updates & Maintenance

We may release updates, patches, or new versions of the Add-in from time to time. Some updates may be installed automatically; others may require you to take action.

We strongly recommend keeping the Add-in up to date. Older versions may lose compatibility with the Service, and we are not obligated to support outdated versions after a new version is released.

15. Add-in License Termination

Your license to use the Add-in terminates automatically when:

  1. Your Service subscription ends or is terminated;
  2. You breach any term of this Agreement; or
  3. We discontinue the Add-in (with at least 10 days' prior notice).

Upon termination, you must uninstall all copies of the Add-in from your devices. Termination of the Add-in license does not affect Your Data, which remains governed by Section 9.

16. Intellectual Property

We (and our licensors, where applicable) own all rights, title, and interest in the Software, including all source code, object code, algorithms, designs, trademarks, trade secrets, and other intellectual property. This Agreement does not grant you any rights to our trademarks, logos, or branding.

Feedback

If you provide us with suggestions, ideas, or feedback about the Software, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.

17. Artificial Intelligence Processing

Important — Please Read Carefully The Software uses artificial intelligence to analyze contracts and generate suggestions. AI Output is not legal advice. All AI-generated content must be reviewed by a qualified, licensed attorney before being relied upon or incorporated into any legal document.

17.1 Nature of AI Output

The Software utilizes third-party artificial intelligence models to analyze contract language, identify potential issues, and generate suggested redline edits. You acknowledge and agree that:

  1. AI Output is machine-generated. All analysis, suggestions, clause assessments, risk ratings, and redline edits produced by the Software are generated by artificial intelligence models and are not the product of human legal review or judgment;
  2. AI Output is not legal advice. Nothing produced by the Software constitutes legal advice, a legal opinion, or a recommendation by us or any attorney. The Software is an assistive tool only — it does not replace the judgment, expertise, or professional responsibility of a licensed attorney;
  3. AI Output may be inaccurate. Artificial intelligence models can and do produce errors, including but not limited to: incorrect legal analysis, hallucinated provisions or citations, misidentified clauses, inappropriate suggestions, missed issues, and factual inaccuracies. We make no representation or warranty that AI Output is accurate, complete, current, or suitable for any particular purpose;
  4. AI Output may not reflect applicable law. The AI models used by the Software are general-purpose language models that are not trained on or updated with the laws of any specific jurisdiction. AI Output may not reflect current statutes, regulations, case law, or legal standards applicable to your situation; and
  5. AI models may change. The third-party AI models underlying the Software may be updated, modified, or replaced at any time, which may result in different or inconsistent AI Output for the same input.

17.2 Your Responsibilities

You are solely responsible for:

  1. Reviewing all AI Output. Every suggestion, redline edit, and assessment generated by the Software must be independently reviewed, evaluated, and validated by a qualified attorney with appropriate expertise and knowledge of the applicable law before being relied upon or applied to any document;
  2. Making all legal decisions. You (or your attorney) must exercise independent professional judgment regarding whether to accept, reject, or modify any AI Output. The decision to incorporate any AI-generated suggestion into a legal document is yours alone;
  3. Verifying accuracy. You must independently verify the accuracy, completeness, and legal soundness of any AI Output before relying on it; and
  4. Understanding limitations. You must ensure that all individuals who use the Software within your organization understand that AI Output is not legal advice and must be reviewed by qualified legal counsel.

17.3 No Attorney-Client Relationship

Use of the Software does not create an attorney-client relationship between you and us, or between you and any third party. We are a technology provider, not a law firm, and we do not provide legal services.

17.4 Third-Party AI Providers

The Software transmits Your Data to third-party AI providers for processing. These providers operate under their own terms of service and privacy policies. We do not control how these providers process, store, or use data once transmitted. You acknowledge that:

  1. Third-party AI providers may retain or use transmitted data in accordance with their own policies;
  2. We are not responsible for any acts or omissions of third-party AI providers; and
  3. You should review the privacy policies of applicable AI providers, as described in our Privacy Policy.

17.5 Sensitive and Confidential Information

You should exercise caution when submitting documents containing sensitive, confidential, or privileged information through the Software, as document text is transmitted to third-party AI providers for processing. You are solely responsible for determining whether the use of the Software is appropriate given the sensitivity and confidentiality requirements of your documents.

17.6 Colorado AI Transparency

The Software uses third-party artificial intelligence models to analyze contract documents, generate redline suggestions, and assess risk. Under the Colorado Artificial Intelligence Act (SB 24-205), this constitutes a high-risk AI system because it may contribute to decisions related to legal services. Each time you initiate a contract review by clicking "Review," a high-risk AI system is being used as a substantial factor in generating the analysis and suggestions presented to you. You retain full control over whether to accept, reject, or modify any AI-generated suggestion before it is applied to your document. For questions about our AI practices or to report concerns, contact us at support@legalredliner.com.

18. Warranties & Disclaimers

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US SHALL CREATE A WARRANTY.

WITHOUT LIMITING THE FOREGOING, WE SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES REGARDING AI OUTPUT, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR SUITABLE FOR ANY PARTICULAR LEGAL PURPOSE. WE DO NOT WARRANT THAT THE AI MODELS USED BY THE SOFTWARE WILL PRODUCE CORRECT LEGAL ANALYSIS, IDENTIFY ALL RELEVANT ISSUES, OR GENERATE APPROPRIATE SUGGESTIONS.

We do not warrant that the Software will be uninterrupted, error-free, or completely secure, or that it will meet your specific requirements beyond what is described in our documentation.

You acknowledge that the Software is a tool to assist — not replace — qualified legal professionals, and that any reliance on AI Output without independent review by a licensed attorney is at your sole risk.

19. Limitation of Liability

To the maximum extent permitted by applicable law:

  1. No indirect damages. Neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, regardless of the theory of liability.
  2. No liability for AI Output. We shall not be liable for any damages, losses, claims, or expenses arising from or related to your reliance on AI Output, including but not limited to damages arising from inaccurate analysis, incorrect suggestions, missed issues, or any legal consequences of incorporating AI Output into documents without independent legal review.
  3. Cap on liability. Our total aggregate liability under this Agreement will not exceed the amount you paid us during the twelve (12) months immediately preceding the event giving rise to the claim.
  4. Exceptions. These limitations do not apply to: (i) your breach of Section 10 or Section 13; (ii) your indemnification obligations; or (iii) either party's liability for fraud or willful misconduct.

20. Indemnification

You agree to indemnify, defend, and hold harmless Legal Redliner L.L.C., its officers, directors, employees, and agents from any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

  1. Your use of the Software in violation of this Agreement;
  2. Your Data, including any claim that Your Data infringes a third party's rights;
  3. Your reliance on AI Output without independent legal review by qualified counsel; or
  4. Your violation of any applicable law or regulation.

We will promptly notify you of any such claim and provide reasonable cooperation (at your expense) in its defense.

21. Termination & Suspension

By You

You may cancel your subscription at any time through your Account settings or by contacting us at support@legalredliner.com. Cancellation takes effect at the end of your current billing period.

By Us

We may suspend or terminate your access to the Software:

  1. For cause — immediately, if you breach this Agreement and fail to cure the breach within 15 days of written notice (or immediately for breaches that cannot be cured, such as violations of Sections 10 or 13);
  2. For non-payment — if fees remain unpaid for more than 15 days after the due date;
  3. For convenience — with at least 30 days' prior notice (e.g., if we discontinue the Service).

Effect of Termination

Upon termination: (i) your access to the Service ends; (ii) your Add-in license terminates per Section 15; (iii) Your Data remains available for export per Section 9; and (iv) Sections 9, 16–20, 22–25 survive termination.

22. Dispute Resolution

Informal Resolution First

Before filing any formal proceeding, both parties agree to attempt to resolve disputes informally by contacting support@legalredliner.com. We'll work in good faith to resolve the issue within 30 days.

Binding Individual Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to this Agreement, the Software, or the relationship between the parties (including disputes about the validity, scope, or enforceability of this arbitration provision) shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in Denver, Colorado (or remotely, by mutual agreement) before a single arbitrator selected in accordance with AAA rules. The arbitrator shall apply Colorado substantive law consistent with the Federal Arbitration Act. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction.

Delegation

The arbitrator, and not any court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, including any claim that all or any part of this provision is void or voidable.

Arbitration Fees

We will pay all AAA filing, administration, and arbitrator fees for individual arbitration claims seeking less than $10,000 in damages. For claims seeking $10,000 or more, fees shall be allocated in accordance with the AAA Consumer Arbitration Rules. In no event will you be required to pay arbitration fees exceeding the cost of commencing a court action. Each party shall bear its own attorneys' fees unless the arbitrator determines that a party's claim or defense was frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.

Class Action and Collective Action Waiver

YOU AND LEGAL REDLINER L.L.C. AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION SHALL BE NULL AND VOID (BUT THE REMAINDER OF THIS AGREEMENT SHALL REMAIN IN EFFECT).

Mass Arbitration

If 25 or more similar arbitration demands are filed against us within a 60-day period (a "Mass Filing"), the following additional procedures shall apply: (a) the demands shall be subject to the AAA's Mass Arbitration Supplementary Rules then in effect; (b) a bellwether process shall be used whereby up to 10 cases are selected at random, arbitrated individually, and the results used to facilitate resolution of remaining cases; and (c) we reserve the right to elect to resolve Mass Filing disputes in court rather than in arbitration, in which case the class-action waiver above shall continue to apply.

Opt-Out Right

You may opt out of this arbitration provision by sending written notice to support@legalredliner.com within 30 days of first accepting this Agreement. The notice must include your full name, account email address, and a clear statement that you wish to opt out of the arbitration provision in Section 22. If you opt out, you may pursue claims in court subject to the governing law and venue provisions in Section 23, but the class-action waiver above shall continue to apply to the fullest extent permitted by law.

Small Claims Court and Injunctive Relief

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits. Either party may also seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information, without first engaging in arbitration.

Arbitration Severability

If any portion of this Section 22 is found to be unenforceable, the remaining portions shall remain in full force and effect. However, if the class-action waiver above is found unenforceable, the entire arbitration provision (this Section 22) shall be null and void, but the remainder of this Agreement shall be unaffected.

23. Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict-of-law principles. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision in Section 22. To the extent litigation is permitted under this Agreement, the exclusive venue for any proceedings will be the state and federal courts located in Denver, Colorado, and both parties consent to personal jurisdiction in those courts.

24. General Provisions

  1. Entire Agreement. This Agreement (together with the documents incorporated by reference) constitutes the entire agreement between you and us regarding the Software and supersedes all prior agreements, understandings, and communications.
  2. Severability. If any provision of this Agreement is found to be unenforceable, the remaining provisions remain in full force and effect.
  3. Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
  4. Assignment. You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of our assets.
  5. Force Majeure. Neither party is liable for delays or failures in performance resulting from events beyond its reasonable control, including natural disasters, pandemics, epidemics, war, terrorism, government action, sanctions, embargoes, labor disputes, utility failures, internet infrastructure failures, third-party service provider outages or discontinuations (including AI provider disruptions), cyberattacks, denial-of-service attacks, or other security incidents. The affected party shall provide prompt written notice of the force majeure event and use commercially reasonable efforts to mitigate its impact. If a force majeure event continues for more than 90 consecutive days, either party may terminate this Agreement upon 10 days' written notice.
  6. Notices. We will send notices to the email address associated with your Account. You may send notices to us at support@legalredliner.com. Notices are effective upon receipt.
  7. Export Compliance. You agree to comply with all applicable export and import laws and regulations in your use of the Software.
  8. Data Breach Notification. In the event of a security breach involving your personal data, we will notify affected users in accordance with the Colorado Consumer Data Breach Notification Act (C.R.S. § 6-1-716) and any other applicable law. Notification will be provided within 30 days of our determination that a breach has occurred, unless a shorter period is required by law or a law-enforcement agency requests a delay. Notification will include the date or estimated date of the breach, a description of the personal information involved, and contact information for further inquiry.

25. Contact Us

If you have questions about this Agreement, reach out:

Legal Redliner L.L.C.
Email: support@legalredliner.com
Web: Support Page